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Accessibility Statement

Our commitment to a website every customer can use — and a real person to call if something gets in your way. Last updated September 11, 2026.

The Short Version

We want every customer — including people who use screen readers, keyboards, magnification, or voice control — to be able to find a plumber, book a visit, and read our advice on this site. If anything here is hard to use, call 817-484-5356 and a person will help you right away.

Last updated: September 11, 2026.

1. Our Commitment

Tioga Plumbing is committed to making this website accessible and usable by as many people as possible, regardless of ability or the technology they use. Accessibility is part of how we build and maintain the site, not a one-time project: new pages and features are checked against the standard below before they go live, and we fix problems customers report.

2. The Standard We Work To

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA, published by the World Wide Web Consortium (W3C). WCAG 2.2 AA is the widely accepted benchmark for web accessibility and the level referenced by the U.S. Department of Justice for state and local government websites. We work toward full conformance and re-test as the site changes; where a page or feature does not yet fully conform, it is listed under Known Limitations below.

3. What We Have Done

  • Keyboard access. Every page starts with a “Skip to main content” link, all navigation, buttons, cards, and form fields can be reached and operated with a keyboard, and a visible focus outline shows where you are.
  • Screen readers. Pages use semantic headings, landmarks, and descriptive link text; icons that carry no information are hidden from assistive technology; informative images have text alternatives; the home-diagnostic tool announces each selection to screen readers.
  • Forms. Every field has a visible label tied to the input, required fields are marked, and validation messages are announced.
  • Color and contrast. Body text and interactive elements are designed to meet the 4.5:1 (normal text) and 3:1 (large text and controls) contrast minimums, and color is never the only way information is conveyed.
  • Motion. Decorative animation respects your operating system’s “reduce motion” setting.
  • Text and zoom. Layouts are built to reflow on small screens and at high browser zoom levels, and text can be resized in your browser.
  • Cookie notice. The privacy notice is a non-modal region that never traps keyboard focus; Escape dismisses it.

4. Known Limitations

Some parts of the site are provided by third parties whose code we cannot change. We have chosen vendors who publish their own accessibility commitments, and we offer a phone alternative for every one of them:

  • Online booking (ServiceTitan scheduler). The booking window that opens from “Book Now” is ServiceTitan’s embedded scheduler. If it is difficult to use with your assistive technology, call 817-484-5356 and our dispatch team will book the same appointment for you.
  • Text-message sign-up (ServiceTitan opt-in form). The form on our Text Updates page is an embedded third-party form. You can opt in instead by texting us at 817-484-5356.
  • Careers listings (JazzHR). Open positions on our Careers page are listed by our applicant-tracking provider. Call us or email [email protected] to apply another way.
  • Maps and videos (Google Maps, YouTube). Embedded maps and videos follow those platforms’ accessibility features; our address and directions are always provided in text on the Contact page.
  • PDFs and older documents. Some downloadable documents may not be fully tagged for screen readers. Ask us and we will provide the information in an accessible format.

5. Feedback & Assistance

If you experience any difficulty using this website, find content that is not accessible, or need information in an alternative format, please tell us. We will try to respond within two business days and to provide the information or service you need by phone, email, or another method that works for you.

  • Phone: 817-484-5356 (24/7 answering)
  • Email: [email protected] — please include the web address of the page and a description of the problem.
  • Mail: Tioga Plumbing, 136 S Norwood Dr, Hurst, TX 76053

6. Technical Notes

This site relies on HTML, WAI-ARIA, CSS, and JavaScript to work with assistive technologies. It is designed to work with current versions of Chrome, Safari, Firefox, and Edge, with common screen readers such as VoiceOver, NVDA, and JAWS, and with browser zoom and operating-system text-size settings. We review accessibility with automated checks and manual keyboard and screen-reader testing as pages are built and changed. This statement was last reviewed on September 11, 2026.

Accessibility Help

Tioga Plumbing

136 S Norwood Dr, Hurst, TX 76053

817-484-5356 [email protected]

See also our Privacy Policy and Terms & Conditions.

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