BBB A+ rating & accreditation
Our Better Business Bureau profile — rating, accreditation status, and complaint history — is public. Look us up before you book.
Check our BBB profile Awards & Recognition
Earned, never bought
BBB A+, Torch Award finalist, Nextdoor Neighborhood Favorite, and 70+ years of repeat DFW customers. The recognition behind Tioga Plumbing.
The Recognition
The numbers behind the badges
We don’t pay to be on lists. The recognition below comes from third parties — BBB, neighborhood platforms, and customers — rating real work over real years.
4.7★
Google rating
700+
Reviews on file
A+
BBB rating
70+
Years in DFW
Year by Year
Honors & milestones
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2026
Best of HomeAdvisor — Plumbing
Awarded by Angi / HomeAdvisor
HomeAdvisor's plumbing recognition is a ratings-and-reviews award: it draws on verified customer feedback from jobs booked through the platform, so it moves when our work does. It is not a directory listing you can buy your way into by upgrading an advertising package.
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2025
Top-Rated Local Plumber — DFW
Awarded by Nextdoor Neighborhood Favorite
Nextdoor's Neighborhood Favorite is the one we're quietly proudest of, because we have no hand in it at all. Neighbors nominate and vote inside their own private neighborhood feeds. There is no submission, no application, and no way for a contractor to campaign for it — you either come up in the group chat or you don't.
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2024
BBB Torch Award Finalist — Marketplace Ethics
Awarded by Better Business Bureau
The BBB Torch Award for Marketplace Ethics is judged, not voted. Applicants submit evidence of how they actually operate — leadership practices, how disputes get handled, how employees are treated — and an independent panel reads it. Reaching finalist means outside judges looked at our internal conduct, not our advertising.
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2015
BBB Accredited Business — A+ since 2015
Awarded by Better Business Bureau
Accreditation is the year the Better Business Bureau began keeping a formal file on us, and A+ is the rating that file has held since. Unlike a one-year award, this one is continuous: it can be downgraded at any time by complaints we fail to resolve. Holding it for a decade is a record, not a moment.
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1953
Carter family in DFW plumbing since 1953
Awarded by Tioga / Carter Plumbing
Not an award — the starting line. Charles Carter opened the shop in Fort Worth in 1953, and every honor above sits on top of four generations of Carter plumbers working the same metroplex. Longevity is the only credential in this trade that genuinely cannot be purchased.
Read the Fine Print
How to tell a real award from a bought one
A home-services award is only worth what the thing behind it measures. There are really three kinds. Voted awards come from customers or neighbors and measure whether people actually liked the work. Judged awards come from a panel that reads evidence about how a company operates. And purchased awards come from whoever sold the plaque — those are the ones with a submission fee, a licensing fee for the logo, and a suspiciously long winners list.
Here is the test we’d apply to any contractor, us included: can you find the award on the issuer’s website, not just the contractor’s? Does the issuer say how winners are chosen? Can the honor be taken away? An award nobody can revoke isn’t measuring anything current.
Where Badges Fail
What a badge wall can’t tell you
We’d rather point at the gaps than pretend the trophies close them.
A badge is a snapshot, not a live feed
An award names a year. It cannot tell you whether the crew that earned it is still on the truck. That is why our review record matters more than the plaques — it updates every week, and the bad weeks show.
Awards don't follow you to your house
No recognition guarantees the plumber standing in your kitchen. Licensing, background checks, and a written warranty do, and those are per-job, not per-year.
Recognition says nothing about price
A decorated contractor can still surprise you on the invoice. The protection against that is a flat-rate written quote before the wrench turns, not a trophy.
Nobody's record is spotless
Across seven decades and thousands of DFW homes, Tioga Plumbing and the Carter Family have had jobs go wrong. What we can point at is a public complaint record and a guarantee that pays out — which is exactly why we link straight to the sources instead of summarizing them.
Check Us Yourself
What can you actually verify about us?
Everything that matters. We’d rather hand you four things you can check in five minutes than a wall of badges you can’t. Each one below links straight to the source.
$25,000 Good Contractors List guarantee
The Good Contractors List independently vets its members and backs their work with a $25,000 guarantee. Membership isn't bought — it's vetted.
See the program4.7★ across 700+ reviews
Our review record is written by customers, not by us. Read it in their words — the good days and the hard ones.
Read our reviewsTexas Master Plumber License M-13661
Every Texas plumbing license is searchable with the Texas State Board of Plumbing Examiners. Ours is on every truck and every invoice.
See all licenses Our Take
Why does third-party recognition beat a trophy shelf?
Because anyone can print a badge. What can’t be printed is a BBB record built since 2015, a vetted membership in The Good Contractors List, 700+ customer reviews averaging 4.7 stars, and a family name that’s been on DFW plumbing trucks since 1953 — four generations of Carter plumbers and counting.
If you want the fuller picture of how we work, read the six reasons DFW chooses Tioga and what the $25,000 guarantee actually covers. Then put us to the test — book a service call and grade us yourself.
The best award we’ve ever earned is the next call from a neighbor. Thanks for the recognition — and for the chance to keep earning it.
Call 817-484-5356 Available 24/7
Got a leak, a clog, or a no-hot-water morning? We’re on it.
24/7 answering available, flat-rate price before we start, $25,000 guarantee after we finish. The kind of plumbing call DFW homeowners actually look forward to making.
Prefer to text? Message us at 817-484-5356- 24/7 answering
- Flat-rate pricing
- Licensed plumbers
- Family owned
Why Tioga
- $25,000 GuaranteeWe stand behind every job.
- Upfront PricingKnow the cost before we start.
- 24/7 Answering AvailableDay or night — answering is available.
- 70+ Years in DFWFamily owned & locally trusted.