The licensed plumbers, dispatchers, and managers behind every Tioga visit — a family business that's served DFW since 1953. Family really does come first.
Tioga isn’t a brand built around trucks and tools — it’s built around relationships that last as long as your home. Our motto is plain: “We’ll treat you like family, and family comes first.”
The Carter family has been in DFW plumbing since 1953. Today four generations work side-by-side — a 22-person team of licensed plumbers, master estimators, and CSRs who all know your name when you call. Read the full history in the Tioga story, see how the crew shows up off the clock on our community involvement page, or join the team yourself.
Same crew at the office and the door — background-checked, drug-tested, and proud to be DFW locals.
Co-Founder, COO
Native Fort Worth, licensed journeyman plumber at 17 and master plumber at 20. Took over Carter Plumbing (founded by his father Charles Carter in 1953) in 1982, and joined Tioga in 2008. Holds master plumbing licenses in Texas and Oklahoma.
Accounting & Office Supervisor
Keeps Tioga's day-to-day humming. Married to Jerry since 1980; together they have three children and five grandchildren.
Service Manager
Jerry's twin brother and a licensed Master Plumber with 40+ years serving Texans. Anchors the RotoGator drain & sewer side of the family.
General Manager
Second-generation operations leader keeping every truck, tech, and dispatch tightly run across DFW.
Office Manager
The friendly face behind every booking, invoice, and follow-up — Tioga's customer experience starts here.
Project Manager / Estimator
Turns scopes into straight-shot estimates with no surprises — the steady hand on larger replacements and repipes.
If you have had Tioga out more than once, you may have met two men who look remarkably alike. Terry Carter, our Service Manager, is Jerry’s twin brother — known as T-Bone in the family, and never anything else once the shop door closes. He is a Master Plumber with more than forty years serving Texans, and he anchors the RotoGator drain and sewer side of the business, which is where the hardest calls tend to land.
Terry married Cyndi in 1980. They have two sons and three grandchildren, and like the rest of the family they have spent their whole lives inside a twenty-minute drive of the shop. That is not a marketing detail. It is why a Carter answers for the work: the customers are neighbors, and the family name is on the truck parked in their driveway.
The same is true one desk over. Jerry Carter earned his journeyman license at 17 and his master’s at 20 — read Jerry’s full owner bio and story for how the shop their father Charles founded in 1953 became the company it is today.
Book online or call Tioga directly. Real DFW plumbers, fair prices, and the kind of follow-through you’d expect from a 70-year-old family business.
Prefer to text? Message us at 817-484-5356
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