Emergency plumbing, 24/7, anywhere in DFW

If water or sewage is moving where it shouldn't and you can't stop it, it's an emergency. Water you can't shut off, sewage backing up inside, a suspected gas leak, or a sudden total loss of water all qualify — call us right away. A slow drip or a running toilet is urgent, but it can usually wait for a same-day appointment instead of an overnight call.

Shut off the main water supply — that one move stops most damage cold. Don't attempt DIY repairs on a burst line; a temporary patch under pressure usually makes the flooding worse. Then take photos and notes of any damage for your insurance company before anything gets moved or mopped up. When you call, we'll walk you through anything specific to your situation.

Yes — most 2 a.m. calls start as small, findable problems. An annual plumbing evaluation catches corroding lines, failing water heaters, and slow-building blockages before they let go. That's exactly what the Gator Family Membership is built around: scheduled maintenance that catches small problems before they become expensive emergencies.

Usually because the tool didn't match the blockage. An auger or snake punches a hole through a soft obstruction, which is the right call for a hair clog in a bathroom line — but on hardened grease that channel closes back up and you're backing up again within weeks. An inspection camera is how we find root intrusion and see which joint failed, though it can't remove anything. Grease and roots take hydro jetting: high-pressure water that scours the pipe wall and restores the line's full diameter. It's a distinct service, and on a repeat backup it's usually the one that ends the cycle. Our commercial division runs the same jetting equipment on restaurant and sewer-lateral work.

The severity of the problem, the parts required, and how hard the line is to reach are the big drivers — not the time of day. What you'd pay is consistent 24/7, so if it can safely wait until morning we'll tell you that on the phone, but you're never paying an after-hours surcharge. Either way you get a written, flat-rate quote on site before any work starts.